Warranty Policy

QMobile products are covered by warranty according to the applicable warranty terms provided with the product.

The purpose of this warranty is to provide support for eligible manufacturing defects arising during normal use.

Warranty Coverage

Unless otherwise specified for an individual product, eligible QMobile mobile devices may be covered by a 12-month warranty from the applicable purchase date.

The warranty primarily covers manufacturing defects under normal usage conditions. The original proof of purchase may be required when submitting a warranty claim.

What the Warranty May Cover

Subject to inspection and approval, warranty support may apply to manufacturing-related issues involving:

• Hardware failure
• Internal component defects
• Charging-related manufacturing issues
• Speaker or microphone manufacturing defects
• Display or keypad manufacturing faults
• Other verified defects resulting from manufacturing rather than misuse

The final determination will be made after inspection by an authorized service team.

Warranty Repair

If an eligible defect is confirmed, QMobile or its authorized service provider may repair the product. Repair may involve:

• Component repair
• Component replacement
• Software restoration where appropriate
• Other technical corrective action

Replacement

A replacement may be considered where:

• The issue cannot reasonably be repaired.
• Replacement is approved under applicable warranty conditions.
• QMobile determines replacement is the appropriate resolution.

Replacement is subject to verification and product availability.

Warranty Exclusions

Warranty may not apply where damage or malfunction results from:

• Accidental damage
• Physical impact
• Broken or cracked body/display caused by misuse
• Liquid or moisture damage
• Fire
• Excessive heat
• Improper charging equipment
• Electrical surge or improper voltage
• Unauthorized repair or modification
• Tampering with the device
• Broken or removed warranty seal
• Altered, removed, or deleted IMEI/serial number
• Improper installation
• Misuse
• Negligence
• Damage caused by external accessories
• Normal wear and tear
• Natural disaster or circumstances outside QMobile's reasonable control

IMEI and Serial Number

The IMEI or serial number must remain intact and readable. Warranty support may be refused if:

• IMEI has been modified
• IMEI has been removed
• Serial number has been altered
• Device identity does not match the purchase/warranty record

Accessories

Accessories may have different warranty conditions from the mobile device itself. Customers should refer to the warranty information supplied with the relevant accessory.

Data Responsibility

Before submitting a device for repair, customers should back up important personal data where possible.

Repair or software servicing may result in deletion or reset of stored data.

QMobile is not responsible for personal data stored on a device submitted for repair, subject to applicable law.

Proof of Purchase

Customers may be required to provide:

• Original invoice/order record
• Product IMEI
• Serial number
• Customer details
• Date of purchase

Warranty Claim Process

Customers experiencing an issue should contact QMobile Customer Support or visit an authorized service center.

The product may need to be physically inspected before warranty eligibility can be confirmed.

For QMobile smartphone and feature-phone warranty service, MetaCare currently publishes a one-year warranty period, subject to its service policy and product-specific conditions. For the latest warranty requirements, refer to MetaCare Mobile Service Policy.

Customer Support & Authorized After-Sales Assistance

QMobile Customer Support: support@qmobile.com.pk | +92 328 6226224

For authorized warranty checks, service appointments, repair tracking and service-center assistance, visit MetaCare, email support@metacarecenter.com, or call (021)-111-632-273.

MetaCare handles authorized after-sales servicing; online order refunds and commercial approvals remain subject to QMobile's applicable policies.