Terms & Conditions

At QMobile, we understand that accidents happen. That's why we're here to make your digital lifestyle process as smooth as possible for you.

Welcome to QMobile. By accessing or using the QMobile website or placing an order through the website, you agree to these Terms & Conditions.

Website Use

The QMobile website is provided for personal and lawful use.

Users must not:

  • Misuse the website
  • Attempt unauthorized access
  • Copy website content for unauthorized commercial use
  • Interfere with website functionality
  • Use the website for fraudulent activity
  • Attempt to damage QMobile systems or services

Product Information

QMobile makes reasonable efforts to ensure product information displayed on the website is accurate.

However, occasional errors may occur regarding:

  • Price
  • Availability
  • Product images
  • Specifications
  • Features
  • Promotional information

QMobile may correct such errors when identified.

Product Images

Product images are provided for representation purposes.

Actual appearance may vary slightly due to:

  • Screen/display settings
  • Product batch
  • Lighting
  • Packaging updates

Material product specifications should be confirmed from the applicable product information.

Pricing

Prices displayed on the website may be changed where required.

The final applicable order amount will be shown during the purchase process.

Product Availability

All orders are subject to product availability.

If an ordered product becomes unavailable, QMobile may contact the customer regarding the available options.

Order Acceptance

Submitting an order does not necessarily mean the order has been finally accepted.

QMobile may verify customer/order details before dispatch.

Orders may be cancelled where:

  • Product is unavailable
  • Information is incomplete
  • Order appears fraudulent
  • Delivery cannot reasonably be completed
  • A website pricing or technical error occurred

Cash on Delivery

Online orders are currently processed through Cash on Delivery where available.

Customers should provide correct contact and delivery details.

Warranty

Eligible products are covered according to the applicable QMobile Warranty & Repair Policy.

Returns and Refunds

Returns, exchanges, refunds, and claims are governed by the relevant QMobile policies available on the website.

Intellectual Property

QMobile trademarks, product names, images, graphics, content, website design and other intellectual property may not be reproduced or commercially used without authorization.

Limitation of Website Availability

QMobile aims to keep the website operational but cannot guarantee uninterrupted availability at all times.

Temporary interruptions may occur because of:

  • Maintenance
  • Technical issues
  • Network failure
  • Hosting problems
  • Third-party services
  • Circumstances outside QMobile's reasonable control

Changes to Terms

QMobile may update these Terms & Conditions when required.

Updated terms become applicable after publication on the official website, subject to applicable law.

Customer Support & Authorized After-Sales Assistance

QMobile Customer Support: support@qmobile.com.pk | +92 328 6226224.

For authorized warranty checks, service appointments, repair tracking and service-center assistance, visit MetaCare at https://metacarecenter.com/, email support@metacarecenter.com, or call (021)-111-632-273.

MetaCare handles authorized after-sales servicing; online order refunds and commercial approvals remain subject to QMobile’s applicable policies.