Return and Exchange Policy
At QMobile, we understand that accidents happen. That's why we're here to make your digital lifestyle process as smooth as possible for you.
We want you to love your Qmobile or Qwatch purchase! ! Here's how we handle returns for different situations:
Wrong Product Received
If you receive the wrong product, don't worry! We'll arrange a free pickup of the incorrect item.
- Once we receive the wrong product, we'll dispatch the correct one or r within 7 working days.
- To qualify, the product must be unused, with undamaged packaging, sealed in its original packaging, and include all supporting documentation and accessories.
Damaged Goods Received
If your QMobile or QWatch arrives damaged, you can claim a return. However, you must provide video proof of the damage.
- Please make a video while unwrapping and unboxing your product. This video will serve as proof that you received a damaged item.
- For Mobile Phones: Issues related to mobile performance, refunds, replacements, and repair services will be handled by our After Sales department.
Important Note: Failure to provide video proof or providing it after unboxing the product will invalidate your return claim.
How to Request
Contact our friendly customer service team at support@qmobile.com.pk or PHONE NO with your order number and issue details.
Once we get your return, we'll process your exchange in 7-10 business days. You'll get an email confirmation.
Contact Us
If you have any questions or need help, reach out anytime. We're here to assist you!
